Unlocking Capacity and Improving Coordination of Care in Systemic Therapy at the JGH
The Jewish General Hospital
Infusion Therapy
The systemic therapy department at the Jewish General Hospital operates 49 infusion chairs and provides care to 1,900 unique patients annually. The center is grappling with significant operational challenges, such as:
a continuous rise in patient numbers,
growing treatments complexity,
labor shortage,
administrative burden.
Their manual scheduling process can no longer keep up with the demands, leading to inefficiencies in resource allocation.
GrayOS is deployed in the systemic therapy department to automate and optimize scheduling processes, unlock hidden capacity, and streamline coordination of care. A key enabler of this transformation is the HL7 interface with eClinibase (Logibec), which ensures seamless synchronization of patient data and appointments across systems. By eliminating duplicate entry and maintaining a single source of truth, GrayOS integrates smoothly into the hospital’s IT environment while delivering measurable efficiency gains.
13%
Efficiency gain, resulting in more patients treated without increasing resources
80%
Reduced administrative time, enabling greater focus on patient preferences and experience
Streamlined coordination between nurses and the pharmacy
Increased staff satisfaction
"We're extremely satisfied with the results. When it comes to responsiveness, Gray is in a league of its own compared to other private companies."
Karine Lepage
Associate Director of Nursing Oncology, JGH