Unlocking Capacity and Improving Coordination of Care in Systemic Therapy at the JGH
The Jewish General Hospital
Infusion Therapy
The systemic therapy department at the Jewish General Hospital operates 49 infusion chairs and provides care to 1,900 unique patients annually. The center is grappling with significant operational challenges, such as:
a continuous rise in patient numbers,
growing treatments complexity,
labor shortage,
administrative burden.
Their manual scheduling process can no longer keep up with the demands, leading to inefficiencies in resource allocation.
GrayOS is deployed in the systemic therapy department in order to automate and optimizing the scheduling process, and unlock capacity.
13%
Efficiency gain, resulting in more patients treated without increasing resources
80%
Reduced administrative time, enabling greater focus on patient preferences and experience
Streamlined coordination between nurses and the pharmacy
Increased staff satisfaction
"We're extremely satisfied with the results. When it comes to responsiveness, Gray is in a league of its own compared to other private companies."
Karine Lepage
Associate Director of Nursing Oncology, JGH