Streamlining Operations Across Radiation Therapy and Infusion Therapy at the CHUM
CHUM: Centre Hospitalier de l'Université de Montréal
Infusion Therapy
Radiation Therapy
The Centre hospitalier de l'Université de Montréal (CHUM), a supra-regional hospital, is one of the largest providers in Canada and sees nearly 500,000 patients a year. The cancer center has 45 infusion chairs and 8 radiation treatment machines. Like many cancer centers, the CHUM is facing major challenges:
labor shortage
growing treatments complexity,
increasing patient volumes
administrative burden
inefficient coordination of care trajectories
maxed out capacity and increasing patient delays
GrayOS is deployed across both the radiation therapy and medical oncology departments to reduce administrative burden and increase access to care.
The deployment includes a bidirectional integration with MOSAIQ, ensuring that appointments remain fully synchronized between GrayOS and MOSAIQ. This setup allows radiation therapists to continue managing appointments directly in MOSAIQ, while the scheduling team works in GrayOS. The result is a seamless, real-time collaboration where both systems stay aligned, eliminating duplicate effort and enabling maximum efficiency across teams.
$0.5M
Saved each year
80%
Reduced administrative burden
50%
Reduced time to train new clerk
“The time savings have been enormous. When you can reinvest this much time in caring for patients, it’s a big deal."
Kathy Malas
Chief of Innovation and AI, CHUM