Reducing wait times wait times at The Ottawa Hospital
Radiation Therapy
The problem
The Ottawa Hospital Cancer Centre operates one of the most extensive radiation medicine programs in North America. Spread across two sites, its 12-external beams center caters to approximately 5,800 new patients annually.
However, as radiation therapy treatments become more intricate and patient numbers rise, challenges have emerged:
Chronically high wait times
Never-ending wait list
Manual and inefficient processes
Last-minute changes disrupting operations and affecting patient experience
The solution
GrayOS is deployed across the two radiation oncology sites to streamline operations, reduce administrative burden, and improve wait times.
Key results:
+17% increase in the rate of patients treated within the targeted time outlined by Cancer Care Ontario
-58% decrease in administrative wait time
-58% decrease in time scheduling new patient booking requests
-42% decrease of the size of the scheduling list
Increased clerks satisfaction
Melissa Diffey, Manager, Radiation Medicine Program, The Ottawa Hospital
“The wait times are the best we’ve seen in a decade. Our team is less stressed when at the end of the day they can go home knowing that every patient that needs to be scheduled, has been scheduled”.